Frequently Asked Questions

Complete a customer quote and we will be in touch with a quote. Once you are happy with the details, you will be asked to confirm your order in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

If you would like to request a sample, email us and we will advise you of the product and delivery charges. See Terms and Conditions for more information. Samples are either undecorated or printed with a random design.

2-3 weeks APPROXIMATELY from receipt of a written or online order, signed artwork approval and receipt of deposit. However, if your order is for a specific event please let us know your deadline at the time of order confirmation. Acceptance of order is subject to sighting of artwork and stock availability at the time of ordering.

Freight is charged in additional to your Honeycomb Agency quote, as it depends on volume, weight and destination. We make best efforts to ship your promotional goods to your desired destination in the most economical way possible given your specified date and production limitations. We guarantee that your items will leave the factory on or before the ship date specified on the Order Confirmation.

If artwork is not supplied in correct format, artwork charges are billed at $80 GST per hour. Some minor artwork may be done at no cost. Please check with us and we can supply a quote.

If you would like to know more about how a product can be branded or are unsure about the colours and positions in your branding, please contact the team at Honeycomb Agency on 1300 134 471. Be sure you have your artwork handy so we can give you some quality branding advice.

Yes. We can source other products for you. Just email us at info@honeycombagency.com.au to let us know what you are looking for.

We make every effort to ensure the products on our site are in-stock and ready for decoration. Occasionally, due to circumstances beyond our control, stock of a certain product may be depleted. When this occurs, we will contact you with a revised due date. If this revision does not meet your needs, we will do our best to offer you a comparable product as an alternative to the one you ordered.

To stay connected with Honeycomb Agency and hear about our latest offers, check out our ‘Specials’ page and you can also Like us on our Facebook page.

Yes. However, cancellation fees may apply. The fees will vary depending on what stage the order has progressed to upon notice of cancellation. Full payment will be required if the products have already been decorated.